FREE SHIPPING ON ORDERS OVER $60         

FAQs

How does free shipping work?

 

Orders of $60 and more qualify for free shipping. To receive free shipping, select the Free Standard Shipping option on the checkout page.

 

What is your processing time?

 

It typically takes 1-3 business days to pack and ship out an order.

 

Do you ship internationally?

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At this time we only service orders within Canada and the US.

 

Do you provide tracking information for orders?

 

Once an order is shipped, you will receive a confirmation message that will include the tracking information for your order.

 

Can I cancel my order?

 

Once an order is placed, it is immediately transferred to our processing department. As such, orders can not be cancelled.

 

Can I return my order or get a refund?

 

Given that our products are perishable goods, we do not accept returns. Yourexperience is our priority, if you are not pleased with your purchase please email us at info@grainzero.com within 14 days of your purchase.

 

Are you a peanut-free facility?

 

All of our products are produced in a peanut free environment.

 

Is your almond flour free from peanut contaminants and other tree nuts?

 

Our Almond Flour is entirely free from peanuts. Tree nuts are used in the production of our Granola, Bars, and some of our GZ Bites. However, our Almond Flour is packaged on a separate production line. We do our best to avoid any cross-contamination with other tree nuts, but we cannot guarantee it.

 

What is coconut nectar?

 

Coconut Nectar is an unrefined sweetener that comes from coconut tree blossoms. The sap that comes from these blossoms is evaporated at low
temperatures to remove extra moisture and the resultant granules. Coconut sap harvesting and production is sustainable and does not cause deforestation. Coconut Nectar has naturally occurring nutrients including: zinc, iron, B vitamins, magnesium, potassium, and amino acids (including glutamine). The Coconut Nectar we use is organic, gluten free, GMO free, vegan, and kosher.

 

Are your products organic?

 

Although not all our products are certified organic, some organic ingredients are used in our products. We use only organic raisins and organic apricots. Our coconut is sulfite-free.

 

Are chemicals used in the blanching of almonds for your almond flour?

 

Chemicals are not used in the blanching of almonds.

 

How are your almonds pasteurized?

 

Our almonds are heat pasteurized in a hot water bath.

 

Is your almond flour organic?

 

Although not organic certified, all fertilizers, pesticides, etc. used to grow our almonds are approved for use on almonds and are regulated by both Federal and State of California laws.

 


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